Returns & Refund Policy

Thank you for choosing Palm Beach Golf Cars, South Florida’s trusted destination for premium golf carts and accessories. We want you to be completely thrilled with your purchase. If things don’t work out the way you expected, our Returns & Refunds Policy is designed to be straightforward, fair, and easy to navigate.

1. Return Window

You have a 30-day window from your original purchase date to request a return.

Return Eligibility To qualify for a return, the following conditions must be met:

• The item needs to be unused, unmodified, and exactly in the condition we handed it over to you.
• It must be packed in its original packaging, complete with all hardware, manuals, and accessories.
• Please have your original receipt, packing slip, or order confirmation handy.

2. How to Initiate a Return

To make sure your return is processed smoothly, please follow these steps:

Step 1 – Contact Our Support Team Send an email to sales@pbgolfcars.com to get the ball rolling. Our team will verify if your item is eligible and walk you through the next steps.

Step 2 – Receive a Return Authorization (RA) Number If your return is approved, we’ll give you a Return Authorization (RA) number along with return instructions. Important Note: We cannot accept any returns that show up without an RA number.

Step 3 – Package the Item Securely Pack the item safely using the original box whenever possible. Make sure to include every key, charger, manual, or piece of hardware that originally came with it.

Step 4 – Clearly Mark the RA Number Write your RA number loud and clear on the outside of your package so our warehouse team can process it quickly when it arrives.

Step 5 – Ship It Back Customers are responsible for covering return shipping costs. We highly recommend using an insured shipping service with tracking so your package doesn’t get lost on the way.

3. Refund Process

Once your return lands at our shop and passes our initial inspection:

• We will send you an email to let you know we have received it.
• We will notify you whether your refund is approved or denied based on the condition of the returned item.
• If everything looks good, we will process your refund and apply the credit to your original payment method within 10 business days. (Keep in mind that your bank or credit card company might take a little extra time to post the funds to your account).

4. Non-Refundable Items

For safety, quality, and manufacturer reasons, we cannot accept returns on the following items:

• Vehicles or parts that have been opened, used, or altered.
• Electrical components that have been installed.
• Custom builds or special order items.
• Gift cards or promotional goods.

5. Damaged, Defective, or Incorrect Deliveries

If your cart or parts show up damaged, defective, or just plain wrong, please contact us within 48 hours of delivery.

Shoot an email to sales@pbgolfcars.com and include:

• Your order number.
• A brief description of the issue.
• Clear photos showing the damage or incorrect item.

We will jump on it right away and make things right through replacement parts, repairs, or an exchange.

6. Important Details to Keep in Mind

• Returns arriving without an RA number will be turned away.
• If an item comes back showing signs of wear, neglect, improper handling, or alteration, we may have to deny the return or apply a restocking fee.
• Shipping fees, delivery charges, and add-on services (like custom assembly or expedited freight) are non-refundable.
• For full vehicles: The moment fuel is added or the battery is activated, the cart is officially considered “used” and generally will no longer qualify for a standard return.

7. Customer Support

We are here to help. If you have questions about shipping, tracking, or need to discuss a return, just reach out to our crew.

Palm Beach Golf Cars Address: 1000 Stinson Way, Ste. 106, West Palm Beach, FL, 33411 United States 

Email: sales@pbgolfcars.com 

Phone: +1 (561) 767-8421 

Contact Page: https://pbgolfcars.com/contact-us/

Customer Support Hours: (GMT-06:00) Central Standard Time (Chicago)

Monday – Friday: 08:00 AM – 05:00 PM

Saturday: Closed Sunday: Closed