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  • 2948 TX-31, Axtell, TX 76624, United States
enviro carts
enviro carts
enviro carts

Returns & Refund Policy

Thank you for choosing Hartline Golf Carts, Texas’ trusted destination for high-quality golf carts. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, this Returns & Refunds Policy provides a clear and customer-friendly process for returning products and requesting refunds.

1. Return Window

You may request a return within 30 days of the original purchase date.

Return Eligibility

To qualify for a return:

  • The item must be unused, unmodified, and in the same condition as received.
  • Products must be returned in original packaging, including all accessories, manuals, and hardware.
  • Include your original order confirmation, receipt, or packing slip.

2. How to Initiate a Return

To ensure proper processing, all returns must follow these steps:

Step 1 – Contact Our Support Team

Email us at sales@pbgolfcars.com to request a return. Our support team will confirm eligibility and guide you through the process.

Step 2 – Receive a Return Authorization (RA) Number

Once approved, we will issue a Return Authorization (RA) number and provide return instructions. Note: Returns without an RA number will not be accepted.

Step 3 – Package the Item Securely

  • Use the original packaging whenever possible.
  • Include all accessories, keys, chargers, manuals, and components.

Step 4 – Clearly Mark the RA Number

Write your RA number on the outside of the package to help us process your return quickly.

Step 5 – Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a trackable and insured shipping service to ensure safe delivery.

3. Refund Process

Once your return is received and inspected:

  • You will receive an email confirming receipt of your returned item.
  • We will notify you whether your refund request has been approved or denied based on product condition.
  • If approved, your refund will be issued to your original method of payment within 10 business days.

Please note: bank processing times may vary.

4. Non-Refundable Items

The following items cannot be refunded due to safety, quality, or manufacturer restrictions:

  • Opened, used, or modified vehicles or parts
  • Installed electrical components
  • Special order items
  • Gift cards or promotional items

5. Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery:

Email: sales@pbgolfcars.com

Include:

  • Your order number
  • Photos showing the damage or issue
  • A brief description of the problem

We will promptly resolve the issue through replacement parts, repair, or exchange, depending on the situation.

6. Important Notes

  • Returns without an RA number will not be accepted.
  • Products showing signs of use, wear, alteration, neglect, or improper handling may be denied or subject to a restocking fee.
  • Shipping fees, delivery charges, and optional services (insurance, assembly, expedited shipping) are non-refundable.
  • For all vehicles, once fuel has been added or the battery activated, the unit is considered used and may no longer qualify for a return.

7. Customer Support

Your satisfaction is our priority. Our team is available to assist with shipping questions, tracking updates, delivery coordination, or product concerns.

Hartline Golf Carts : 2948 TX-31, Axtell, TX 76624, United States

Email: sales@pbgolfcars.com 

Phone: +1 (214) 856-8074 

Contact Page: https://pbgolfcars.com/contact-us/

Customer Support Hours

(GMT-06:00) Central Standard Time (Chicago)

  • Monday – Friday: 08:00 AM – 05:00 PM
  • Saturday: Closed
  • Sunday: Closed